New York's Cooperative and Condominium Community

Habitat Magazine Business of Management 2021

HABITAT

MORNINGSIDE HEIGHTS

Our bags were gone. 

My fiancé, Mike, and I had come home after having dinner at my parents' house. While he was parking, I took a few bags of groceries upstairs to our sixth-floor walk-up apartment and left a suitcase and another bag of groceries in the lobby for Mike to bring up when he came in.

But by the time he arrived — only a brief 10 minutes later — the bags had disappeared. After knocking on a few doors and finding that no one had seen or heard anything, we realized that our bags had been stolen — from our locked lobby!

Steven Schneider, an owner of the back-office company Back Office Inc., a.k.a. The Back Office, cautions that not every type of building benefits from "back-office only" (BOO) services. "It's the building that is having a lot of waterproofing issues," he says by way of example. "It's the building with the boiler they've had since year one and they've been putting band-aids on it, the building with a lot of problems and a board that needs its hand held every day."

As well, Schneider says, some potentially ideal candidates for BOO won't consider ditching their managing agents because it's seen as an issue of prestige to have an agent.

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