Systems like GateGuard® (which is only $49.99/mo) will ring your phone, iPhone, Android, or tablets which you can put anywhere in your apartment.

It's a massive waste of money to install on-wall units. (Those who want on-wall units can get them from GateGuard, and they can use existing wiring saving you many thousands on labor. Or they can mount a Samsung tablet to the wall and get the same functionality from the GateGuard app).

Hundreds of buildings across NYC and North America use GateGuard. It's impact resistant, works in all weather, is insured (if it fails they'll replace it free!), and they install it themselves so you're not paying thousands in markups to a 3rd party installer. You'll see them all over NYC, the glowing blue screens.

Https://teman.com/GateGuard

(if the history of this board is any judge, sadly you'll now see ugly replies and false accusations from guys trying to push cheap Chinese knockoffs and sell their expensive installation services... Buyer beware. Speak directly to the sources!)

If the system is needed, the Board can certainly choose to assess if the funds are not in reserve or on hand. The mechanics of the assessment are also at the discretion of the Board.
I have a building where we did a complete system, which allows for a basic panel in the apartment (also has mobile capabilities), and multiple individual upgrade options for the interior panels. The building supplied a basic panel and Shareholders have the opportunity to upgrade at their own cost. Any and all upgrades are become a part of the building system and remain as such.
Consequently, the repairs and ongoing maintenance is a building responsibility.

I hope that helps
~AR

We need to upgrade our intercom system, but residents have very fierce opinions about whether the system should be mobile or with built in panels (like the original system in the building). We have struggled to find a solution that offers both, as you have mentioned above.

AR, would love to know (by name) what systems you used to achieve this, or if anyone else had recommendations.

Our system has a low up front cost, with low monthly fees, yet provides award winning services, that no other systems in the market can do. You can also use the system with wall mounted tables, as well as your mobile phone, so you still have the indoor unit option.
Check us out.

www.MVIsystems.com

From my experience, it does take a while... NYS does make these types of errors and it is important for your manager and you to stay atop of it because it can fall through the cracks if not.
You may also call the City of New York Department of Finance 311 Hot Line help center yourself to check on the status.

I know this seems like a nightmare, but it can be solved. Your problem is quite common. The city often makes mistakes when adding or subtracting a name.

First of all, the co-op real estate abatement is administered by NYC, not NYS. That means you need to contact a city agency to help you. That agency is the Dept of Finance.

The person we dealt with 2 years ago is Sheelah Feinberg. Her email is FeinbergSA@finance.nyc.gov. She was very helpful in resolving our issues, correcting our account, and getting refunds paid to the shareholders who were entitled to receive them.

I would contact her with the subject line reading "Abatement error made. Please help".

I would then describe the situation as you have done here. I will say that it will likely take several months for the error to be corrected, but at least you'll get your foot in the door by contacting Sheila. I know it's hard because you're frustrated and angry, but remain calm and polite with Sheila. She didn't cause the problem, but she'll be helping you fix it, so smile a lot and hang in there.

She will need to send forms to you or more likely, your management company. Ask her and your management company to copy you on every email between her and management, so you can stay in the loop. Those forms will need to be completed and returned to her. The info needed includes your co-op's block and lot numbers. Then the DOF can begin to correct your account and get it where it needs to be.

I think you're being told a story when your mgt company said that the law has changed. It hasn't changed as far as I know. Your apartment ALWAYS had to be your primary residence in order to receive the Co-op R/E abatement.

Please be patient since this is going to take time. But, it will get fixed.

Something you said should be confirmed with Sheila or your mgt company. You became a s/h in Jan 2018. Your husband was already a shareholder. My understanding is that you don't get extra abatement because there's 2 of you living there instead of one. Whether it's your husband alone or you and your husband, your R/E co-op abatement should be same amount - as long as it's the primary residence. Adding your name to the account should not affect the amount received.

Good luck and be patient.

I'm giving you a link to see what the abatement change form looks like.

Google "NYC Department of Finance Cooperative Property Tax Abatement Change Form".

The 4th item from the top will say "[XLS] abatement renewal and change form - NYC.gov".

Click on this link and open it. This will be the excel form used to input the changes that you need. At row 39/40 of the excel sheet you'll see the word "Continue". Click on it.

This will put you into Section B. This is the section where the necessary changes need to be input BY YOUR MANAGEMENT COMPANY and given to the Dept of Finance.

Thank you for the input Marty and REAPLLC! This is very helpful. Marty, thank you for the links and the time you took to detail all of this.

So, it's now a year ago, that we were incorrectly charged the abatement tax. I've email contacted individuals (through recommendations which I appreciated) from the NYS DOF who said they would look at my case, but I never heard from them again. This is after emailing a follow-up asking for any updates. I then went direct to the NYS DOF website and submitted the details there, in hopes someone can look into my case, but within 24 hours, I received a "case closed" reply, with this response:
----
Although you completed the application to establish your primary residence with your managing agent, they must relay this information to Department of Finance by listing you/unit on a co-op/condo change form. Please provide a copy of the change form listing the added owner for the 2018/19 tax year.
Thank you for contacting the New York City Department of Finance.
----

The managing agent for my coop claims they DID take care of this, and that it's the DOF that is causing the delay, and not them. Even one of the board members mentioned that this has happened before, but never took this long to resolve. I'm at my wits end, and because of what's going on with the Covid-19 situation, I don't know if now is the time to expect any movement.

This is now happening to me with my condo. Two days after I closed on my unit, I emailed management to confirm they knew I was using the apartment as my primary residence, knowing I would be eligible for the abatement. Management said they would update the register when received from the city. (Already annoyed that they weren't taking a proactive approach, they can log into the system to update it.) I thought nothing of it, but come to find out that I have not been receiving the abatement for the last two years and the only other apartment that recently closed hasn't been receiving it for three years. Management insists they updated the system and this has happened before and that it's their word against the city. They also said they have a tough time trying to recoup the funds.

I am furious. If my management knows its an issue with their other buildings, I would ensure my changes were well documented prior to the February 15th deadline. I feel it's my management's fault. And if I don't get the credit back from the city, I would like to go after my management / my building to receive the difference.

Any else have recent luck on this?

One of the stupidest and most infuriating tax changes of recent years is the "primary residence" nonsense you're talking about. The coop/condo tax abatement was intended to correct a palpably unfair tax rate for coops and condos when compared to houses, and was not in any sense a tax giveaway for wealthy homeowners. Years down the road, sanctimonious idiots got the wrong idea and slapped on the "primary residence" requirement.

To make things worse, the city has been utterly incompetent at managing its own books on this. One couple in our building had lived here for years when they were suddenly removed from the primary-residence rolls. Why? No one knows. Some brain-damaged bureaucrat hit the wrong button somewhere. So this poor couple didn't get their abatement that year, or the next. Finally, the city owned up to its error and the abatements were eventually granted retroactively.

Another couple moved in about three years ago and the primary-residence paperwork was immediately filed. There is proof it was filed. The city doesn't care. Year after year, this couple never gets their abatement. They are justifiably angry. There is nothing else we know to do. There's no doubt the managing agent and the shareholders did everything they were supposed to do.

I don't know of any solution to this other than (a) vote out everyone who is in charge of appointing these dolts and refuses to fire them, and (b) reform the tax system so coops and condos are taxed at a fair rate without the abatement band-aid.

This is for JC, Scott, and anyone else having the same R/E tax abatement issues.

First I want to confirm we're discussing Co-ops and not Condos because they're treated very differently. I'm assuming we're talking about co-ops only.

This really is a problem with the NYC DoF and not your managing agent. Knowing about a problem and being able to do something about it when it involves an NYC or NYS agency are worlds apart. COVID has exacerbated an already horrible situation. With these agencies, you'll have to walk a thin line between being a PITA and being sweetness and light.

A few shareholders in my building are having the same issues so it's not just you or your MA. You *will* eventually receive what you are due. It will just take longer.

Keep on Truckking'...
--- Steve

We do our flip tax based simply on a $$ per share basis. It makes things much less complicated.

Having said that, I agree that the co-op can't limit attorney fees and other similar charges. Those charges are set by the attorney and banks and have nothing to do with the co-op. It IS none of the co-op's business.

However, if your Board wanted to limit those fees as far as incorporating them into a flip tax formula, that would seem to be within the jurisdiction of your Board.

Perhaps your Board should look into making life easier by comparing your present flip tax calculation with a flip tax based on $$ per share. The difference may be small enough that it's just easier for all if you do it on a $$ per share basis.

A few thoughts...

First thing to do is check your by-laws. They probably state who can serve as a Board member. Mine state that the Board member must be a shareholder in the corporation. If yours state the same thing and the mgt person is not a shareholder, then they must be removed from the Board immediately.

How did you learn that the mgt person listed as a Board member? Just curious.

You say there was one vacancy on the Board, but no one wanted to run. In these situations, the Board usually has the leeway to fill or not fill that position until the next election.

Good luck

Thanks Marty, I am not at liberty to discuss how I became privy to this information.

Our by-laws do say that to be on the board you must be a shareholder in good standing and yes when there is an empty seat, the board can appoint someone until next election.

Secret or not? The main problem is share holders don't want to serve on the board. This creates a problem in so many ways. Everyone should get involved at least once (become a board member) It's not hard to be one. It doesn't take up much time. Plus you can get involved in what is happening in your building. The most important thing is Communication and communicate with the share holders this will stop rumors. Best of Luck in running for the board.

Thanks, Great advice. Much easier said than done, especially if the current board members are determined to keep their seat no matter what Hopefully next proxy season will bring positive change.

Is the managing agent also managing for the sponsor?
The sponsor may be entitled to hold a seat, and that would be the one the managing agent is legally able to hold.

No, but thanks for the input.

I think that confidentiality applies here. Seems that the voluntary committee is acting as an extension of the Board because they are gathering information on issues affecting the co-op, and the Board will later use that info to make decisions.

Here's a good rule of thumb to keep in mind - When in doubt, keep it confidential.

So much of the Board's time is now taken up with legal issues that a judgment error could result in a lawsuit. Better safe than sorry.

My niece and nephew came to spend the summer with me. My downstairs neighbor complain to management. Can I be evicted for this.

No you can not be evicted. I would have carpeting covering 80% of your floors. Next time go to your neighbor and say you have guest staying with legs and feet so you may hear some noise.

Do you reside in a coop? If so, are there rules about overnight guests? There may be a procedure to follow.

First of all, have you asked any member of the Board if there will a remortgage? Don't listen to rumors. Go directly to the source and ask them yourself.

Generally, the Board does NOT have to present estimates to the shareholders and the shareholders don't get to vote on the amount being borrowed.

The Board was elected by the shareholders to make these types of decisions on behalf of all of the shareholders.

Kind of like voters electing our representatives in Washington to make decisions on behalf of the voters.

Thank you Marty, I get it. Actually I have spoken to one board member who secretly confided in me and said they were going to take out a new mortgage once the current one was paid off.


Unfortunately there is zero disclosure in my co-op. Shareholders would find out about the new mortgage after the fact. I just wanted to know if shareholders had any say in such a major decision.

So the co-op is just about done paying off a mortgage and its monthly financial obligations, and now the Board wants to repeat that process. Why??

It’s one thing to refinance an existing mortgage. It’s another thing to get a new mortgage after you’ve completely paid off the initial mortgage.

Ask your Board member why. I’m guessing that the new mortgage may provide the Board with a line of credit or some other access to money if the co-op needs it quickly.

Of course, the co-op would then have to repay that line of credit money with interest. That’s not good for the co-o’s bottom line.

The Board has the alternative of doing an assessment which at least would have no interest attached to it.

Ask that Board member why the Board wants to take that approach. Perhaps there is a situation that you’re not aware of at this moment.

Good luck.

The co-op is old and in need of many repairs.

The annual report said we we in the RED. Our reserve and operating accounts are low.

That is why I was questioning shareholder rights when taking out a major loan/LOC and was hoping we would have a right to see how much and where and what the $$$ was going towards.

I as well as other shareholders, would prefer an assessment but apparently we do not have a choice unless we go the route of a petition and special meeting.

What surprised me or make me question taking another mortgage is that the co-op that go up for sale, sell very quickly. They are not all cash sales so how are the banks giving mortgages after reading our annual report and financial statement.

Every Queens co-op is old and needs repairs. lol

Banks that give mortgages are more concerned with the ability of the s/h to repay the loan than if the co-op survives.

Does your co-op have a flip tax? If so, ask the Board member if flip tax revenue is part of the budget. It shouldn’t be since apartment sales can vary from year to year and thus cannot be relied upon. They should be put in the co-op’s reserve fund and not included in the budget.

Has your co-op always been in the red or is this just a recent occurrence? Ask the Board member.

If it’s something that only recently happened then that’s understandable. However, if this has been an ongoing problem then perhaps the Board is not planning well enough for the long term.

Have you had yearly maintenance increases and/or assessments? How is the Board planning to get out of the red?

You are wise to ask these questions. Continue to do so. Get a petition or a special meeting organized.

Bottom line - this is YOUR money! If the co-op fails, all s/h are in a tough spot. Do your best to prevent that. If that means being a pest, so be it.

You and others have every right to know where your money has been spent and what plan of action the Board is taking to fix the situation.

Every co-op faces the same financial challenges as yours. Fight for your money!

Good luck!