Becoming Friends with the Super Can Create a Feeling of Favoritism

July 23, 2014 — Joanne Kaufman's New York Times article about families who become friends with the super and other building staff — to the point of having dinner, drinks or even a Hamptons weekend together — initially gives a warm and fuzzy feeling about the brotherhood of man. But as Dan Wurtzel, president of one the largest property-management firms in New York City, notes, this can "foster an environment of favoritism, a perception that not all residents are treated equally." Two leadership consultants agree, saying, "It can put the professionalism of the staff into question and create discomfort for observers because the roles of the players are now unclear.” It's a tricky issue, since true friendship is one of life's rare treasures. What do you think? Comment below.