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Some of the doormen in our UWS cop do not help carry bags for some residents but do carry them for favored residents. They make a point of sitting and doing nothing for the residents they do not like or have a vendetta against. The management has been told but the situation does not change. We have one or two doormen who will also not open the door for nannies and housekeepers.
What can be done?? It is terrible.
They are part of the problem.
Since the Board and mgt have done nothing after being notified of the situation, then I suggest making a list of dates and times when these events take place, along with a description of the infraction. Email this info to both the Board and mgt. You might also want to include the co-op attorney in the email.
At least it's now in writing and on record. As I said earlier, the more documentation that you can submit, the less the issue can be avoided.
Another important reason for documenting everything in writing is if the doormen are Union members (32BJ), a very detailed written record will be essential if you find you need to take any action against them.
Do you know if the individuals in question have received any sort of official notification that their behavior will not be tolerated? An official write-up? Repremand? Discussion with your MA? These will be essential as you put together a paper trail
I completely agree with Marty that you need to involve your co-op attorney. In fact, I would talk to your attorney before having any further contact with your board or MA. If both have been notified and nothing has changed, this problem may be deeper than just bad doormen.
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You say that management has been told and nothing's changed. Maybe I'm mistaken, but it sounds like the Board hasn't been told - only management.
If so, notify the Board about the situation. Regardless of who you notify, it helps your cause if you can document names and dates for when the doormen treat shareholders differently. A paper trail is very important in these types of situations.
Good luck and keep us posted.
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