When you say "full control" could you describe what this includes? There are some aspects of co-op operations the MA should have control over.

I am at my wits end. I have submitted noise complaints, logged dozens of 311 calls, and complained to management since I moved into the coop. A neighbor above me makes an obscene amount of noise for hours in end. The board did nothing until this month where one board member organized a mediation. It was unsuccessful. The burden was on me to prove the noise complaint was valid! It was a disaster and the shareholder continues the noise and managed to deflect in the meeting, appeal to emotions and use ghastlighting. The board states that they can do nothing more at this point , which now emboldens the shareholder. What recourse do I have? Also can the board run a mediation??? Or was this basically invalid? Does anyone know how I can record the noise for future use in court? Phones do not work. Please advise. This is a nightmare. The shareholder even sent another shasrrhikder to my door to intimidate me. The board did nothing.

Wendy - You're not going to like my answer, but from the situation you describe you are probably going to have to hire an attorney.

There are laws and regulations on your side (see "warranty of habitability" for one) but they can be a legal nightmare if you try to navigate them yourself.

If you haven't already done so, start keeping a log (date/time/duration) of each excessive noise incident. There are programs for smartphones that are very good at recording ambient noise. There are also smartphone programs that measure and record noise levels. The one I use on Android is "Sound Meter - Decibel" by Melon Soft.

Put everything in writing you send to the board, the MA, and your upstairs owner. Keep track of every 311 call, especially the tracking number. 311 has a web portal at "portal.311.nyc.gov". Create an account. All your interactions with 311 should then be available online.

But from the non-cooperation and complete disregard for your comfort and well-being, it sounds like at some point you will have to hire a lawyer if you want to stay in the building.

I wish you the best of luck,
--- Steve

Run for the Board and also mention this at the Annual meeting. Contact the President of the Management company about the noise issue if your day to day rep can’t handle it. Also don’t you have house rules regarding noise and if not then it needs to be added.

I live in Mitchell-Lama apartment. It is same situation. President of the board take one side, and ignore and punishment others, witch is serious violation. By roles and regulations 80% of floor must to be covered by carpet, but president and board ignore this. What to do, my neighbor ask.