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coop may NOT institure a meet and greet - way it is Mar 19, 2007


that is an invasion of privacy - and this is illegal. They can merely ask the name of the roomate. nothing else at all. period.


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"bad" board member - steve w Mar 18, 2007


V, can you be more specific? What is "bad"? Voting their interests over the shareholders'? Spending money to improve public space on their floors instead of everyone's? Missing meetings? Forgetting to bring snacks when it's their turn?
steve w


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maintenance - steve w Mar 18, 2007


Everyone thinks the mainenance fee he/she pays is far too high. Unfortunately, most everyone bases his/her assumption on subjective feelings, not objective measures.

AdC is correct. You just can't say that $1.50/square foot is the line between a good deal and a bad deal.

In my building, we have 43 units in a 21-year-old coop in a structure that's 100 years old. Our average maintenance fee is about 88 cents per square foot (that includes a range from below 76 cents to just under a dollar).

So it's cheap in comparison to the fee in question, right? Well, yes and no.

Sure, it's low, but until a few years ago we had NO reserves. Our operating budget covered only current expenses -- that is, the corp was living month-to-month. The shareholders valued low maintenance over a financial safety net which is a foolish idea. (A few years ago, we implemented a flip tax, which created a nice reserves cushion and a healthy operating account.)

With that low maintenance, we have only 1 employee -- the super -- in a building that once had three full-time employees. It's not as clean as it was, and even minor repairs have to wait for the daily sweeping/trash/boiler oversite, and renovation monitoring. One person can do only so much.

If we charged $1.50 per square foot, we could afford to hire a handyman and a part-time doorman (we have neither), as well as afford to improve lighting, update the lobby, and start saving to upgrade our decades-old elevator.

I moved here from a co-op where the maintenance was just over $1 per square foot. It has 240 units, so with all those people paying in, the full-time building staff was more than a dozen -- and the interior was spotless. There was always someone on call to fix a problem. Two separate gardens looked immaculate. And so on.

So look at what you're paying for:
-- How many people work for the building (super, porters, handymen, doormen, concierge)?
-- How big are the reserves (higher or lower than the building's annual budget -- at least half the annual budget is a decent ballpark figure)?
-- How much of the maintenance fee is paying the mortgage (that is the tax-deductible percentage; what's left over after that portion pays all the other expenses of the building)?
-- What's the neighborhood like (neighbor buildings may try to outdo each other, which can help attract buyers should you ever sell your apt)?

And the big questions: what is the physical condition?
-- How long before the roof needs to be replaced?
-- How long before the windows need to be replaced?
-- The elevator?
-- What about repointing the bricks?
-- Any money set aside for those, or if the project was recently done, how much of the maint fee is paying for it?

Also remember that some buildings keep their maint fee low by charging an assessment that essentially lasts forever (as opposed to one that lasts two months or two years to pay for something specific). If the maint sounds low, find out if any assessments exist and when they will end (and how much they cost).

In short, no specific maintenance fee is too high or too low -- without knowing how the money is spent. Remember, the maint fee pays for everything in your building, so you should know HOW it is being spent.

If you'd like more information, send me an e-mail.


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No Subject - o Mar 17, 2007


As a board member we have entered into line of credit of over 1 Million $$. I have been denied a copy of the loan documentation. I was told that If I need to review it I would have to go to either the lawyer's office or the managing agent's office. At this point in time I have no knowledge, neither does any one else on the board, with the exception of two members, as to the terms, rate, penalties for non payment,etc. What to do. Please advise.


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Let me categorically state that as a board member in my co-op I have access to anything and everything, except the waiting list for parking spaces. Why no view into the waiting list of parking spaces? Because parking is a sensitive issue and as board members we stay out of the way and never influence a resident’s position on the list.

Other than the above, we have access to everything.

By the way, we have a line of credit and every board member is aware of the terms of the line and when we draw down and when we repay it. In point of fact, we always repay the line of credit within our financial fiscal year and never carry a balance to the new fiscal year.

So in this case, suggest the following:
1. Phone call to the president.
2. Letter to the president copy to all board members.
3. Letter to the co-op attorney.
4. Letter to the holder of the directors and officers insurance, copy to the co-op attorney.



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I agree with the Ted that you should first speak with the board pres to ask (again) for a copy of the loan agreement. If he/she says no, write a letter to the board pres, stating his/her previous refusal, and asking again to see the documents -- and cc the entire board, managing agent (and his/her boss), and the corp atty.

Our board recently increase its line of credit, and to do so the board had to vote in favor of it. Unless your l.o.c. was acquired without board approval, I can see no reason why the information should be withheld from the entire board. (And if it was acquired without board approval, well, then you definitely need to get the lawyer involved.)

Remember, too, that the board's attorney works for the ENTIRE board, not just the president. The board's atty, therefore, cannot withhold a corp document if a majority of the members ask for it.

-- a board treasurer


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This is precisely what the lawyer has told me that I must get approval from the majority. In my case this will never happen as the majority will say no. What do I do then. I still maintain that I do not need board approval to get copies of documentation ehich we are all entitled to see. The latest objection from the secretary was that "her signature is all over these documents & I would forge her signature as I had done before in trying to access her business accounts". Of course this is false. Another issue with her at the moment.


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There's the crux of the issue: a nonfunctioning board. If the secretary feels free to state that you have committed felonious fraud (which, I believe, is called "libel per se" and may be strong enough to sue over if she says it publicly), you have a board that cannot function.

I'm beginning to think that perhaps you should cut your losses and resign -- and not because the other members won't play fair.

If they won't let the board see this agreement, I wonder what else they're trying to get away with. Even assuming they're doing nothing illegal, any breach of fiduciary duty committed by a few members applies to all (I'm no lawyer; this is my interpretation). You don't want to be dragged down by something you fought against.

If I felt my board was not open, fair or acting on behalf of ALL shareholders, I seriously consider resigning. (This happened to my mother, when she served on a non-profit board (not a co-op); too many hints of impropriety and her lawyer advised her to resign in writing and destroy her personal notes.)

Good luck.


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No board director should operate unilaterally or have power over any other director. Opinions will vary and "majority prevails" - but a majority can't refuse you access to what all directors are entitled. A board is a team of equals. The pres/secretary have certain specific duties, but if you are flatly denied the right to see/approve documents, know how an LOC/other finances are handled or have legitimate questions answered, your coop has a serious problem.

I disagree that you should resign. IF you can support your position as a fair, honest board director and are denied the right to act in that capacity, you do your coop a great disservice by walking away. The problem continues, maybe gets worse, and everyone may suffer consequences.

If coop matters are being mishandled and you get nowhere with the pres/secretary, manager or attorney, take this to the people who can effect change: the shareholders. Present the facts at an open meeting...ask questions and don't let the pres/secretary/attorney brush them off...encourage others to speak, get involved, run for the board. You will stir things up, but you can't avoid it if you want to get the board and the coop back on the right track.

If possible, get non-divisive board directors to stand with you and don't let emotions rule. Work with the shareholders and do it responsibly and professionally.

Problems don't go away if people who can help resolve them go away. You joined the board to improve your coop and to make a positive difference, didn't you? From what you've said, it doesn't sound like you will have a better chance to do that than now.




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Very well said!


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I have put my request for a copy in writing to President & all board members. The objections came from Secretary & president which are the only board members privileged to see these loan documents, although 2 minutes before the end of a board meeting I was passed the 200 page document to review. When I said I would have to copy it & or view it at my leisure, I was told NO.

I have written the attorney as well but no answer. By the way I do not expect an answer from the attorney as I have written him before in other issues & in speaking with him I was told that If the board does not give approval, I cannot see documentation. To further clarify, I have written our lawyer about 70,000 missing in our accounts & to date no response.


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Why not go to the managing agent and view the documents? I feel something fishy is going on when a board member can't get copies of documents pertaining to the building they represent. Keep the pressure on! Don't give up.


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Carpeting hallways - Matt Mar 17, 2007


I am considering carpeting the hallways in our building and was wondering if anyone has feed back on this issue. i am interested in hearing about the upside and more importantly the downside of hallway capret care, maintenance etc.

We have 9 unit per floor in a 6 floor elevator building. The halls are large and "hollow" sounding. I am hoping to quiet the hallway noise but am concerned about cleaning the carpets, stains, and other problems...

Thanks in advance,
-Matt-


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We carpeted our halls 3 years ago. Get good quality, stain resistant carpet and not one that may be discontinued soon. Some buildings get carpet that's sectioned instead of one-piece (or buy an extra roll) in case they need to replace an area later. If you have old vinyl or wood baseboards, replace it with the carpet you get for the floors - creates a nice, finished look.

If you have hollow-sounding floors, carpet cuts down on noise. It also makes halls less barren looking and warmer, especially if they are large.

Carpeting just needs to be vacuumed. It takes less time and effort than maintaining wood/tile/linoleum. We also got a durable runner, like the one we put in the lobby in bad weather, to use when someone moves, gets a big delivery or does renovation work. It protects the carpet from being ripped/damaged by furniture legs, metal cabinets, etc.


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We are also looking to replace our carpet at our mid-rise condo and wish to upgrade the carpet as well. I am hoping we don't have to make too many trade-offs beteen durability and aesthetics. I imagine many fine hotels change their carpets fairly frequently.

Does anyone have any recommendations where to start looking in the Westchester, NY area ? Thx


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Hi Matt

We have carpet in our hallways and I wish we didn't. The super complains about all the stains he has to remove constantly: dog pee pee stains, people dropping liquid detergent and not reporting it right away, food stains, juice stains, and people who allow their garbage to leak on the way to the refuse room. On the floors with many dogs, the carpets have to be cleaned all the time and the cleaning process can wear out the carpets. Think about ease of cleaning a non-carpeted floor versus a carpeting one. I know it cuts down on the noise in the hallway, but I don't think it's worth the expense. Good luck with your decision.


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the Solair is one of the city's "greenest" buildings and has very very durable carpeting the hallway made from recycled matierals. It hides the dirt brilliantly and was very well-priced. It is from Bentley Prince Street. 212 -463-0606.


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J51 and new roof in a coop - m calhoun Mar 16, 2007


pre war coop (manhattan) rebuilding the roof and parapet, facade work. are we eligible for a J-51?

thanks - cannot ask the accountant right now - need your experience!


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The short answer is YES.

Don't count on getting much back, though... we aren't and we put a new roof on a couple of years ago (also pre-War co-op).

Also, count on a long delay in getting a ruling.

And the money comes in RE tax abatements, NOT in cash.

Good luck.


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management company search - twobridges Mar 16, 2007


we have narrowed our search for a management company to
Argo, Bunis, Midboro. would appreciate any feedback if you have had experience with these companies.


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We've had Argo for about 4 years now, and are VERY satisfied with their service.

Our Managing Agent, Hedda Lennon, is well versed in nearly every aspect of co-op management; anything she doesn't know from direct, first-hand experience, she finds out and gets back to us immediately.

We've been through a roof replacement, hiring a new super (twice; the first left for a better paying position), storage cage installation, sewer pipe repairs.... you name it, we've been through it : )

I recommend Argo highly.


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How does Argo handle internal conflict among shareholders?


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Argo's been good at helping us figure out legal issues vis-a-vis Shareholder responsibilities for repairs, etc. -- we find if we then inform all parties involved in a dispute what their responsibilities are, they're much less likely to get "personal" with a conflict.

The Board in my building has made Shareholder communications a kind of "set piece" of our tenure. We interact clearly and often with Shareholders -- from elevator and bulletin board notices, to holiday parties that give everyone a chance to meet and mingle with neighbors, to a newsletter that keeps people informed. We've held informational meetings, too, when issues arise such as security problems.

You'd be surprised just how much a transparent Board can diffuse conflict, and how far the good feelings from a simple holiday party can stretch. Our building's residents consider one another as much friends as neighbors, and new Shareholders often comment that this atmosphere drew them to buy here.

Hope this helps....


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Yes it did! Thanks!


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I'd really caution against relying on recommendations made on a forum like this. You can get a highly recommended management company, but also get stuck with a disastrous management agent; we've been through this with a top-tier management company and the results were both costly and painful.

Interview the actual management agent you would be assigned and also ask for references and most importantly CALL ALL OF THEM. Ideally you want references for buildings using the proposed assigned agent for YOUR building. Then use your common sense. You should get a strong recommendation with some specific areas where the company does well, and other areas where it can do better. When you get too enthuasiastic a recommendation (e.g the company can do no wrong), put more weight into others. On the other hand, if you're seeing a lot of lukewarm "polite" recommendations, you might simply be seeing board members afraid if they convey the problems they're having they'll suffer the wrath of the management company.




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Better laundry service? - BP Mar 16, 2007


We have a 7-yr contract with NYC's largest laundry company. We don't like being locked into them, altho people say they can give us more than a small company could. But service is poor and we never get straight answers on anything. Also, they collect money from machines every month. They say they can't count it on site. We have to take their word on how much they collect and it's always in their favor. We always wind up owing them money.

Our contract expires in December. With a new contract we get new machines and the usual perks (painting, new sink, etc.) We want to explore alternatives. Any recommendations for other companies? Thanks.


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We covered this topic a while back. Please check the archieves. Best of luck.

FN.


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you can. maximum water usage efficiency, etc.
try Herculeus - and you CAN bargian. Nothing is set in stone.
Also, get them to renovate your laundry room before installing their machines. and you can ask for a intro. fee up front of about $5000.


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as water usage. People in the coin laundry business will tell you that dryers are almost a loss leader adn the dryer the clothes are going in the less time they will be used


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that is what I am advocating for our next move. A friend that is president of her broad said they did this with hgreat success.

If you own the machines you can change service contracts much more easily if the service is bad. you are also much more likely tot get the high efficiency washing machines. in the laundry business the money is in the washers because dryers are so inefficient but the good washing machines are more expensive and service companies are reluctant to put them in because of the initial cost and they don't usually care sine they don't pay for energy costs


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Chemical sprays - Shareholders Mar 12, 2007


Some chemical substances are being sprayed in to two apartments by the tenant who lives in between them. There were numerous calls to the Police Precinct, NYC Health Hazard Department, and so on.
All the wholes were sealed with glue and caulking, but it saturates through the hollow walls behind the closet door frames, floor crease, even though it is sealed!
It is just unbearable to be in the apartment – the smell lingers in the apartment, causing coughing, choking, burning eyes, disorientation and headache; even if the odor has gone, the cause is still there for hours.

The violator of the House Rules and Regulations has been warned that her lease will not be renewed if she continues doing it – nothing seems can stop her.

How do we protect ourselves from a hooligan like this?
Please help.
Thank you.



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Sorry - typo - "all the wholes" should be "all the HOLES"
Thank you.


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Does the tenant who resides in between the two apartments have some kind of mental illness or can you reach out the other family members to see about them talking to him/her? How old is this tenant?


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Under 30, she has been approached in person and through e-mail in a nice manner - no results.


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It seems to me that you need 3 things:

1) Actual proof that the tenant is spraying chemicals into walls. If you can prove it is a willful, malicious act, it constitutes "objectionable conduct."

2) A solid paper trail of letters/e-mails to the tenant and the sponsor to show that you have tried to get the tenant to stop spraying + letters from residents complaining about this activity. Words mean nothing, especially if you had to take this to court. You need documentation in writing.

3) Advice from your co-op's attorney.

If the spraying is so offensive, you have to take action. Also, if this person is a renter in a sponsor's unit, you should throw this in the sponsor's lap. It should be his responsibility to make the renter stop spraying or to get the renter out if necessary. Your attorney should advise you on how to proceed with the sponsor on this.

If you want to resolve this, you have to be able to support your claims, be prepared to do something about it -- and do it. Otherwise, your only alternative is to live with it.


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Thank you.


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Verbal warnings are useless. Shareholders shall complain in writing. Your Board must start with Legal Notice sent to this person by your legal counsel, stating that person is in default for violation of Proprietary Lease and House Rules, with 30 (or whatever is in your documents) days to cure. If you have fines in your documents, Board can apply fines. If it's not cured, lease will be terminated (see your coop documents). It will take some time, but there is nothing special in this procedure.


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Shareholders did complain numerous times, it was discussed by the Board, no decision or action is taken by the Board. The tenant in question is a renter (sponsor's apartment). And it is going on for almost a year, but nothing is being done.
No warning letters, no fines...


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You really have my pity but the boards silence makes me wonder if perhaps all this ia imagination. Why will the other persecuted person not support you with his letters.
How many on your board? Someone should help you, it seems critical.If your rank is high you should have power.




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Her letters were also submitted to the Management Company and the Board


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Once again,why does the odor not affect the resident who sprays it (coughing,sneezing,headaches)

FN


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If the odor is so bad (not that I am questioning you). Does the individual that sprays these chemicals have to wear some form of hazmat? protective clothing. These odors and the damage they are causing would certainly effect them as well. Coughing,sneezing, headaches, etc. Or are they immuned to such.

Fat Nickie


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She is administering it through the punched holes in the hollow walls which can be patched so odor does not go into her place. This explanation was given to us by one of the police officers called in.


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I have a few questions. What kind of "chemical substances" are being sprayed? Why is the tenant spraying them into two neighboring units - and do you know for a fact that he is spraying them into the units on purpose or is he using them in his own unit and the odor is filtering into the others?

The message said numerous calls were made to the police and NYC health dept. What did they say or do about this? Also, where were holes sealed - in the neighboring units or in the unit of the person doing the spraying?

Sorry for so many questions, but I'd like to understand this situation better before commenting. Thanks.


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What kind of "chemical substances" are being sprayed?
We do not know that.
Why is the tenant spraying them into two neighboring units?
She does it whenever we are on the phone , and yes she does it on purpose 24/7 - she works from home.

"The message said numerous calls were made to the police and NYC health dept. What did they say or do about this?"
They said that the Management Company and Landlord should handle this dispute.
The holes were sealed in the neighboring units only because she will not let the super or anyone else in.




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article window replacement projects - Robin Barton Mar 12, 2007


I believe the article will run in the April issue of Habitat.


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