In my experience, your managing agent (MA) should have received the abatement/STAR info within the first 4-6 weeks of the new year, or by mid February. This correlates to what the DOF and 311 have told you.

Anything is possible with the DOF, but it sounds like your MA may have messed up. I'd suggest having your MA contact the DOF once again to make sure there wasn't some error.

Sheelah Feinberg within the DOF has been helpful in these matters. Her email address is FeinbergSA@finance.nyc.gov

Your shareholders need to have this cleared up ASAP or else you're going to bear the brunt of their anger.

I requested a copy of my benefits page from the D.O.F., when I received it I noticed that the amount I received was different than what my co-op was giving me. I questioned this with my M.A. who took no responsibility and said this is the information he received and that was that.
Even though this affected other cooperatives, I had to take the matter into my own hands and contact the D.O.F. via. email @ http://www1.nyc.gov/site/finance/about/contact-by-email/contact-coop-and-condo-abatement-inquiries.page

It took about 3 months to get a response, but was informed that they were sending updated lists to the M.A.( I do not believe this was for Star and Enhanced Star but for some Sche and Scrie and the benefits would be retroactive for 2017/2018. D.O.F. said it would take up to 15 days for the M.A. to receive the new list. It has ben 3 weeks and according to my M.A. no list has been received and once again it is my responsibility to follow up. Good Luck!

I have received my forms for most every building I manage (excepting 1).
New process this year is that everything was done online.
When the Managing Agent initially filed, he/she should have gotten an online receipt for the filing... I would ask to see it if you're skeptical.

~AR

We filed the change form in January but when we got a revised statement in April, it did not contain one change. I contacted DOF by email and they replied, saying the change was made, gave me the amount allocated to the apartment in question, and said it would be in a revised statement we would get in early June. By the way, for new shareholders in the past few years, they apply for and get the STAR directly from the State and it is not included in the DOF statement.