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Board Service: How a Co-op Turned a Gas Outage into a Positive

Written by Alan Kramer, President, 17 W. 67th Street. One in an occasional series of real-life stories by board members about serving on co-op and condo boards. on January 05, 2012

Upper West Side, Manhattan, 17 W. 67th Street

Many people spend their weekends working with real estate brokers, scouring the city for the "right" apartment in the "right" building. I took a different route: I found the "right" woman, with the "right" apartment, in the "right" building, and married into our co-op 27 years ago.

Lance Kolb, manager of the 650-unit Schwab House co-op, on Manhattan's Upper West Side remembers being struck by how unappealing the doormen's uniforms seemed.

"I can't even remember them," he says grimly. "Maybe I blocked them out. All I remember is that they were brown and ugly." His recommendation: Replace all 50 staff uniforms.

The way you dress your staff can affect curb appeal — and also send a message on how you run your building. "This isn't an area to save money on," observes one manager. If the braid on the trousers frays at the hem and looks "ratty," to use another manager's word, don't assume a potential buyer won't notice.

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