The Habitat Management Survey: Crisis Communication in Structural Emergency
Josh Koppel. First in a series of exclusive Habitat Management Survey responses. in Board Operations on August 4, 2014
We e-mailed, posted notices and held informational meetings. With the gravity of the situation clear, tenants, board and management coalesced. Electrical and plumbing problems surfaced. Cracked seals on gas lines had to be replaced. As long as they were kept in the loop, the residents rallied, cooked on hot plates, cleared out storage areas and tolerated service interruptions and noise. It took communication, but the effort to make residents feel they were in the situation together was the key to avoiding chaos and fixing a serious problem. — Josh Koppel, President, H.S.C. Management
From 2010: Josh Koppel on Management Transitions
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