Located at 342 East 43rd St., The Cloister has been Jack Day's home for almost his entire working life. He leads a staff of seven, and they all pull together to tackle big projects. Such as replacing every steam trap, and then installing thermostatic valves on the radiators. "By having the staff install it, we saved the hourly rate of a plumber." Go behind the scenes to learn how this 'hands on' super does it.