In 1989 we began surveying property management companies to learn the business details of their firms. This year, we studied that data to find out what it is telling us about the management business today. Plus, a look at a building that did away with oil-fired heat and jumped on the electrification bandwagon; how fewer residents mean fewer laundry room visits which could mean adjustments to your laundry contract; a digital platform built specifically for board directors, and much more.