We had a single instance where a shareholder was not getting the tax abatement. (Technically, the coop was not receiving a tax abatement for his share of the ownership of the building, so there was no money for the coop to return to him; it's not as though the coop were pocketing it.) The managing agent never noticed the shareholder's exclusion, even though they had records of everybody else getting it and DOF reported that he was excluded because his social security number was not on file with DOF(something that could easily have been corrected had anybody at the managing agent been paying attention). After the coop treasurer noticed this and brought it to the managing agent's attention, they blamed the shareholder (whom they never notified that he should file that info directly with DOF) and claimed that they didn't have his social security number in the first place. BS. Of course they had it; the got it when he acquired the shares about 3 years earlier. In my opinion, it was nothing but blame shifting. In any event, I believe both the shareholder and the managing agent then reported the SS# to DOF, and he is now geting the abatement. To my knowledge, nobody tried to find out whether he could get back-abatements from DOF.

Thank you for your info/response. We too are being given the run-around. Unfortunatly this hit almost 20 SH... and counting. The MA cannot even produce a list of SH who bought during the last three years...

We have just fired out MA, and my advice to every bM is to start checking the financial reports and follow up on work being done... Ask SH to cc all BM on complaints sent to the MA.

And even if you think your MA is doing a great job, keep an Email trail,, I dont have the time or space to list (two pages) all the mis-manangement (sh/financial/building) issues we had.
AT

Yes; we require the managing agent to keep records of all the business and we review it quarterly.

SO WHY DON'T YOU MENTION IT TO THE NEIGHBOR; NEIGHBOR?

First - it is a 2 fold situation.
The city does send out a form for all shareholders to respond to and second, the M/A gets a report from the city to update any new shareholders, and they report back to the city. They must have the s/h SS# or the s/h will not be issued a credit.
A report is sent to the agent annually, showing all apts and who is getting what credits. I recommend that you get your hands on a rentroll and a copy of this report and compare the names on it. You then may have to have the agent fix it and resend to the city, but there is a time cut off as the July taxes have already been billed and will not be revised with and changes.
The report also has a phone number on it which you can call or email.
I don't think that the city will do any retro credits, but it adjust the credits going forward.
It is the responsibility of the agent to review, update and submit this report every year to the city and for each s/h to supply the city with the completed forms that they send out. If one was not rec'd by the city, you should call the number on the report and they will assist you.

Good luck..